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FAQ

FAQ's

Registration and Login

To Register:

Simply select ‘Register’ at the top of the website – fill in your information and click ‘Sign Up’.

Alternatively registration can be done by going to ‘My Account’ or you can register during the checkout process with the information that you enter.

To Login:

Simply select ‘Login’ at the top of the website – fill in your information and click ‘Login’.

Alternatively you can login during the checkout process at the top of the page by selecting ‘Click here to login’.

To Reset Your Password:

Go to ‘My Account’ at the top of the website and select ‘Lost your password?’ under the login area.

Alternatively you can follow this link: Reset Password

Courier and collection

Yes, please select collection on checkout and add a note in the order notes column and we will contact you to assist further.

Yes, we are currently located in Hillcrest, KZN. Please select collection on checkout and we will contact you when your order is packed and ready for collection.

Customisation

Yes, we offer many options for customisation, please enquire via sales@organicraft.co.za with your customization requests and we will do our best to accommodate your growing needs.

Tunnel installation

Currently installation is available in Kwa-Zulu Natal and Gauteng. Installations carry a fee as well as the cost of delivery if you are in an outlying area. To find out if you are in an outlying area please send us an email at sales@organicraft.co.za with your address and we will be able to quote you accordingly.

Yes, you will be able to however at this time we do not have a setup guide and recommend installation by our trained installers. We are working on a setup guide for the future.

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